“121” represents the concept of 1-to-1 interactions, which are at the heart of contact center operations. Our execution strategy is to employ highly-trained and motivated employees supported by professional management practices and performance-enabling technology. We will incorporate your branding and campaign procedures into our operations framework to achieve performance outcomes aligned to your objectives.
Our vision is to build a global outsourcing footprint by delivering high-caliber, outsourced services that transforms Customer Interactions and optimizes Back Office Processing. We will service our Clients with a well-trained workforce in professionally-staffed and managed facilities. We provide tangible value through our competitive market position and innovative business model. Our vision
Our mission is to become the trusted operations channel for client organizations. We accomplish this by executing on a set of six core principles that include Leadership Direction, Management Philosophy, Supportive Workplace, Innovative Thinking, Repeatable Execution and Sustainable Performance. Mission Statement
Our values are a reflection of our culture and create the foundation for every decision and each business relationship. Our values also embody our Management Philosophy; Clear Communication, Defined Expectations, Collaborative Teaming, Fair and Consistent, Genuine Care and Concern and Respect for the Individual. Corporate Values
Our corporate commitment is to operate with integrity and fairness in our business planning, execution and governance. Our agreements between clients, employees, suppliers and governing authorities are designed and administered to achieve mutual benefit at each link in the value chain. At the end of the day, our success is measured by your success.
Our founder has over twenty years of experience with expertise in contact center operations, global telecommunications, technology management and consulting. His experience includes global and domestic start-ups, managing union environments, integrating enterprise solutions and outsourcing to international markets. Our management team consists of industry-seasoned professionals, whose passion is to drive customer loyalty, operating efficiencies and results by developing the human potential and managing to key performance indicators.